AGREEMENT TO OUR LEGAL TERMS

We are Plumwheel (“Company,” “we,” “us,” or “our”).

We operate plumwheel.com, as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

You can contact us by email at support@plumwheel.com or by mail to Plumwheel,  418 Broadway SRE N, Albany, NY 12207 USA.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Plumwheel, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

We recommend that you print a copy of these Legal Terms for your records.

1. OUR SERVICES

Plumwheel is a B2B, end-to-end video marketing agency that specializes in short-form content creation and brand strategy for social media platforms. We provide professional services including the development of branded video content, strategic post generation, and performance optimization — all delivered through our secure client portal, where clients can review, approve, and analyze content. Our workflows are powered by advanced AI technology, automations, and agentic systems that enhance both creativity and operational efficiency, enabling fast, high-quality output with minimal lift from your team.

The information and materials available through our Services are not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or which would subject us to any registration requirement within such jurisdiction or country.

Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video (including edited client content), text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and international treaties.

The Content and Marks are provided in or through the Services “AS IS” for your personal, non-commercial use or internal business purpose only, unless otherwise explicitly agreed upon in a written contract.

Your use of our Services

Subject to your compliance with these Legal Terms, including the “PROHIBITED ACTIVITIES” section below, we grant you a non-exclusive, non-transferable, revocable license to:

• access the Services; and
  
  

• download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purposes.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: support@plumwheel.com. If we grant you permission to post, reproduce, or publicly display any part of our Services or Content, you must clearly identify Plumwheel as the owner or licensor and ensure that any copyright or proprietary notice is visibly displayed when doing so.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any unauthorized use of the Services or violation of our Intellectual Property Rights will constitute a material breach of these Legal Terms and will result in immediate termination of your right to access or use the Services.

Your submissions

Please review this section and the “PROHIBITED ACTIVITIES” section carefully to understand what rights you give us and what responsibilities you carry when posting or submitting content through our Services.

Submissions:

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you agree to assign to us all intellectual property rights in that Submission. You agree that we shall own the Submission and be entitled to use and disseminate it for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

You are responsible for what you post or upload:

By submitting content through any part of the Services, you:

• confirm that you have read and agree with our “PROHIBITED ACTIVITIES” and will not post or transmit anything that is unlawful, threatening, abusive, defamatory, obscene, misleading, discriminatory, harassing, or otherwise inappropriate;
  
  

• waive any and all moral rights to such Submissions, to the extent allowed by law;
  
  

• warrant that any such Submission is original to you, or that you have the appropriate rights and licenses to submit it;
  
  

• represent that your Submissions do not constitute confidential or proprietary information.

You are solely responsible for your Submissions and agree to indemnify us for any losses we incur as a result of your breach of this section, infringement of a third party’s intellectual property rights, or violation of any law.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

(1) you have the legal capacity and you agree to comply with these Legal Terms;

(2) you are not a minor in the jurisdiction in which you reside;

(3) you will not access the Services through automated or non-human means, whether through a bot, script, or otherwise;

(4) you will not use the Services for any illegal or unauthorized purpose; and

(5) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we reserve the right to suspend or terminate your access to the Services and refuse any and all current or future use of the Services (or any portion thereof).

4. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by Plumwheel.

As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to compile or create a collection, compilation, database, or directory without written permission from us.
  
  

• Trick, defraud, or mislead us or other users, especially in efforts to obtain sensitive account information.
  
  

• Circumvent, disable, or interfere with security-related features of the Services or any content protections.
  
  

• Disparage, tarnish, or otherwise harm, in our opinion, Plumwheel or the Services.
  
  

• Use any information obtained from the Services to harass, abuse, or harm another person.
  
  

• Misuse support services or submit false reports of abuse or misconduct.
  
  

• Use the Services in any way that violates any applicable laws or regulations.
  
  

• Engage in unauthorized framing of or linking to the Services.
  
  

• Upload or transmit (or attempt to upload or to transmit) viruses, spam, or disruptive content that impairs the functionality or enjoyment of the Services.
  
  

• Use automated systems (including scripts, bots, or data mining tools) to interact with the Services.
  
  

• Infringe upon our intellectual property or proprietary rights.
  
  

• Impersonate another user or person, or use someone else’s username.
  
  

• Upload or transmit passive or spying tools (e.g., gifs, web bugs, cookies, pixels) intended for unauthorized tracking.
  
  

• Disrupt or burden the network, servers, or infrastructure supporting the Services.
  
  

• Harass or threaten our team or affiliates providing service to you.
  
  

• Bypass or attempt to bypass any measures designed to restrict access to the Services.
  
  

• Copy or adapt the Services’ software or code without written permission.
  
  

• Reverse engineer, decipher, or disassemble any part of the Services’ code or infrastructure.

• Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
  
  

• Use a buying agent or purchasing agent to make purchases on the Services.
  
  

• Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
  
  

• Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
  
  

5. USER GENERATED CONTRIBUTIONS

The Services are not designed for public user posting or content sharing. However, we may provide opportunities for you to submit or transmit certain content directly to us—such as through interviews, uploads, intake forms, or feedback channels—including text, video, graphics, comments, or other materials (“Contributions”). These Contributions may be reviewed internally by our team or collaborators working on your project. They will not be published publicly unless explicitly agreed upon.

By providing any Contribution, you represent and warrant that:

• You have all necessary rights and licenses to submit the Contribution.
  
  

• The Contribution does not infringe on any third-party intellectual property or proprietary rights.
  
  

• The Contribution is not confidential or proprietary, and you acknowledge that Plumwheel has no obligation to treat it as such.
  
  

6. CONTRIBUTION LICENSE

You and Plumwheel agree that we may access, store, process, and use any information and personal data you provide in line with your selected preferences and settings.

If you provide any suggestions, creative input, or feedback related to the Services, you grant us the right to use and share that input for any business purpose without compensation.

We do not claim ownership over your Contributions. You retain full rights to your original work, including intellectual property associated with the materials you submit. However, you agree that any statements made in your Contributions are your sole responsibility, and you waive any claim against us arising from their use, interpretation, or display as permitted by your engagement with us.

7. SERVICES MANAGEMENT

Plumwheel reserves the right—but not the obligation—to:

1. Monitor the Services for violations of these Legal Terms.
   
   

2. Take appropriate legal or administrative action against anyone who violates these Terms, including contacting law enforcement authorities as necessary.
   
   

3. Restrict or disable access to content or contributions at our sole discretion, including removing submissions that are excessive in size, system-intensive, or disruptive to our platform or workflows.
   
   

4. Manage all user-submitted materials to ensure compliance with our internal standards and service quality.
   
   

5. Protect our legal rights, prevent system misuse, and maintain the proper functioning of the Services.

We will exercise these rights with discretion to ensure the best experience for all clients and to protect our operations and content delivery systems.

8. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. Plumwheel reserves the right, in our sole discretion and without notice or liability, to deny access to and use of the Services (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these Legal Terms or any applicable law or regulation.

We may terminate your use of or participation in the Services, or delete any content or information that you submitted at any time, without warning, in our sole discretion.

If we terminate or suspend your access, you are prohibited from creating a new account under your name or any alias. We also reserve the right to pursue any appropriate legal action, including civil, criminal, and injunctive redress.

9. MODIFICATIONS AND INTERRUPTIONS

Plumwheel reserves the right to change, modify, or remove the contents of the Services at any time or for any reason, at our sole discretion and without notice. While we aim to keep information up to date, we are under no obligation to do so.

We do not guarantee the Services will be available at all times. From time to time, we may experience downtime due to hardware, software, or maintenance issues. You agree that Plumwheel has no liability for any loss or inconvenience caused by your inability to access or use the Services during such interruptions.

We reserve the right to suspend or discontinue the Services at any time and for any reason without notice.

10. GOVERNING LAW

These Legal Terms shall be governed by and construed in accordance with the laws of the State of New York, United States.

You irrevocably consent to the jurisdiction of the courts of New York County, New York, to resolve any dispute that may arise in connection with these Legal Terms or the use of the Services.

11. DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a “Dispute” and collectively, the “Disputes”), both you and Plumwheel agree to attempt informal negotiations in good faith for at least 30 days before initiating arbitration. These negotiations will begin upon written notice from one party to the other.

Binding Arbitration

Any Dispute not resolved through informal negotiation shall be finally and exclusively resolved by binding arbitration conducted in New York, New York, in accordance with the rules of the American Arbitration Association (AAA). Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction.

• Number of arbitrators: One (1)
  

• Seat/legal place: New York, New York
  

• Language of proceedings: English
  

• Governing law: State of New York
  

Restrictions

The arbitration shall be limited to the Dispute between you and Plumwheel individually. To the fullest extent permitted by law:

• No arbitration shall be joined with any other proceeding.
  
  

• There is no right or authority for any Dispute to be arbitrated on a class-action basis.
  
  

• There is no right for any Dispute to be brought in a representative capacity.
  
  

Exceptions to Informal Negotiations and Arbitration

The following types of Disputes are excluded from the above process:

• Any claims to enforce or protect the intellectual property rights of either party.
  
  

• Any allegations of theft, unauthorized use, invasion of privacy, or piracy.
  
  

• Any claim seeking injunctive relief.

If any portion of this section is found to be unenforceable, that part shall be severed and the remainder enforced to the fullest extent permitted by law.

12. CORRECTIONS

The Services may contain typographical errors, inaccuracies, or omissions, including in descriptions, pricing, availability, or other service-related content. Plumwheel reserves the right to correct any such errors or omissions and to change or update the information at any time, without prior notice.

13. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY:

(1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS,

(2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES,

(3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN,

(4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES,

(5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR

(6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

14. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US OR $100.

CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

15. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:

1. your use of the Services;
   
   

2. your breach of these Legal Terms;
   
   

3. any breach of your representations and warranties set forth in these Legal Terms;
   
   

4. your violation of the rights of a third party, including intellectual property rights; or
   
   

5. any harmful act toward another user of the Services with whom you connected via the Services.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us. You agree to cooperate with our defense of such claims at your own expense. We will use reasonable efforts to notify you of any claim, action, or proceeding that is subject to this indemnification upon becoming aware of it.

16. USER DATA

We will maintain certain data that you transmit to the Services for purposes of managing the Services’ performance, as well as data relating to your use of the Services. Although we perform routine backups of data, you are solely responsible for all data you transmit or that relates to any activity you undertake using the Services.

You agree that we shall have no liability to you for any loss or corruption of such data, and you hereby waive any right of action against us arising from such loss or corruption.

17. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive such communications and agree that all agreements, notices, disclosures, and other communications we provide to you electronically—via email and through the Services—satisfy any legal requirement that such communication be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.

You waive any rights or requirements under any laws that require original signatures or non-electronic records, or that require non-electronic delivery or retention.

18. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and Plumwheel. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision.

These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision shall be severed from these Legal Terms and will not affect the validity and enforceability of any remaining provisions.

No joint venture, partnership, employment, or agency relationship is created between you and us as a result of these Legal Terms or your use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signature by the parties to execute these Legal Terms.

19. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, you may contact us at:

Plumwheel

Email: support@plumwheel.com

Mailing Address:

Plumwheel

418 Broadway SRE N

Albany NY 12207

United States